DRNZ ENTRY REFUND POLICY

If you’re unable to attend an event you’ve entered, you may request a refund. Please note that an $11.50 administration fee (including GST) will be retained from your entry.

Refund Conditions

  • All refund requests must be submitted within 24 hours of the event being held.
  • Refunds requested outside this timeframe will not be approved, except in exceptional circumstances.
  • No credits or transfers will be issued for future events.

If you change to a shorter distance prior to the event, there is no additional fee. However, any difference in entry fee value is non-refundable.

How to Request a Refund or Make Changes

All withdrawals and changes (horse, rider, class, distance etc.) are managed through your EvoEvents account.

  1. Log in to EvoEvents
  2. Go to My Account
  3. Select My Entries
  4. Choose the event and click Change Entry
  5. Follow the prompts to submit your request
  6. Ensure your bank account details are entered in My Account so any approved refund can be processed

All requests are automatically sent to the event secretary to action.

You can view a step-by-step guide here: https://kb.evoevents.co.nz/article.php?id=39

If you get stuck or have any issues, flick us a message and we’ll help where we can.